Resident FAQ's
Find answers to your frequently asked questions here!
Don't see what you're looking for? Don't hesitate to contact us!
General Information
When is rent due?
Rent is due on the first day of each month. If it is not paid by the 5th of the month it is considered late and a $25 late fee will be charged.
How can I pay rent?
Rent may be paid with a check, money order or credit card in person. We do not accept cash payments. You can also pay online via the resident portal.
Where do I send my rent payments?
You may drop payments off at the Apartment Mart leasing office at 912 N. Linden Street, Bloomington or the Wingover leasing office at 1016 Haeffele Way, Bloomington. Also, you may mail them to PO Box 670, Bloomington, IL 61702.
What is your lease breakage policy?
The tenant must give a written 30 day notice to vacate and agrees to continue to pay rent until the apartment is re-rented or the lease expires. If a rent special was applied to your account at move-in, this amount will also be included in your lease breakage fees.
Automatic charges if you have lived in the apartment for LESS THAN 12 MONTHS:
- Carpet cleaning for 1-bedroom apartment: $12
- Carpet cleaning for 2-bedroom apartment: $240
- Carpet cleaning for 3-bedroom apartment/townhouse: $300
Painting and cleaning charges will be assessed based on the type of service required.
Can I add or remove a roommate?
If you would like to add a roommate to your lease they must fill out a rental application, pay the $50 application fee and be approved before being added to a lease.
If you want to remove a roommate from the lease you and your roommate must fill out and sign a Roommate Removal form. The Roommate Removal form states that the person moving out forfeits any rights to the security deposit (if applicable) and the person staying in the apartment accepts full responsibility for the rent and other fees.
What is the difference between a deposit and a move-in fee?
A deposit was a refundable security deposit use by Apartment Mart up until May of 2023. We then phased in to a move in fee which is non refundable. If you are unsure if you paid a security deposit or a move in fee, please contact Apartment Mart at 309-827-8576.
What happens to my deposit when I move out?
Once you vacate your apartment an inspection will be done and we will decide if deductions need to be made. We may make deductions for the following:
- Final water or any other utility bill.
- Damage beyond what is considered normal wear and tear.
- Carpet cleaning.
- Painting and cleaning.
If deductions are made (or not) and there is still money left over from your deposit a check will be mailed with the inspection form to the forwarding address you provided on your notice to vacate form within 30 days of your move out date.
What happens to my move-in fee when I move out?
The move in fee is non refundable and only covers normal wear and tear.
Once you vacate your apartment an inspection will be done and we will decide if additional charges need to be made. We may charge you for the following:
- Final water or any other utility bill.
- Damage beyond what is considered normal wear and tear.
- Carpet cleaning.
- Painting and cleaning.
If additional charges are made a bill will be mailed with the inspection form to the forwarding address you provided on your notice to vacate form within 30 days of your move out date.
How many keys do I get when I move in?
We provide you with two keys to the apartment, two mailbox keys if you have a locked mailbox, two entry keys (if applicable and two laundry room keys (if applicable). If you want to make extra copies you are welcome to do so.
Can I change my locks?
In order to change the apartment’s locks you must receive approval from the leasing office. If approved you must use our approved vendor.
Do I need renter's insurance?
Yes, tenants are required to obtain and maintain renter’s insurance.
Satellite Dish Service
If you would like to set up satellite dish service please call the Apartment Mart office for a list of requirements and restrictions.
What happens when I fulfill my lease?
Before your lease expires you will receive a renewal letter in the mail. You will be given the option to renew your lease for one year or you may renew the lease on a month to month basis.
Policies
Maintenance Requests
All maintenance requests can be submitted by calling into the Apartment Mart leasing office during our normal office hours at (309) 827-8576 or you can submit a maintenance request online.
Please keep in mind if is not an emergency it could take up to 48 hours to be contacted by a member of our maintenance team. For maintenance requests submitted on Saturday or Sunday you will be contacted the following week as we only tend to emergencies on the weekends.
Apartment Mart provides 24 hour service to all residents in the event of an emergency. If it is after our normal office hours and it is an emergency please contact (309) 827-8579 for immediate service.
Emergency Situations could be considered any of the following:
- No heat or a/c
- Broken or frozen pipes
- Electrical problems
- Clogged drains that don’t plunge free
- Lock-outs ($100.00 charge)
- Health threatening situations
Pets
See PDF for more details!
Comfort/Service Animals
See PDF for more details!
Internet Service
Apartment Mart provides high speed internet service for $35 a month with no hidden fees at select properties.
- Speeds up to 1GB.
- Local support through Connectivity U.
- Move in Ready - just plug in and go
- No long term commitment
- Combine internet payment with rent!
- Router is required for Wireless Internet.
We offer this service at the following locations:
- The Ponds - 2101-2303 G. E. Road
- 1285-1299 Healing Stone Court
- 1801-1824 Parkway Court
- Wingover Luxury Apartments and Townhomes
- 41, 60 and 70 Yotzonot Drive
If you live at one of these locations and have questions or concerns regarding the internet service, please call Connectivity U at (309) 451-4200.
Moving Out
You must give a written 30 day notice to vacate prior to moving out of your apartment. Once we process your notice to vacate we will mail the move out checklist to you. It is your responsibility to complete the items on the move out checklist. Once the apartment is vacant and keys are returned to the office we will inspect the apartment.
Noise
Tenants agree not to play any musical instrument, stereo, radio or television set before 8:00 AM or after 10:00 PM loud enough to be heard by other tenants or violate any regulation of the Board of Health, City Ordinances, or State Laws of whatever nature.
You may report noise complaints to the Apartment Mart leasing office at (309) 827-8576 and we will address them accordingly.
Towing
All vehicles parked on Apartment Mart’s property must be in operable condition and have current license plates and tags. Failure to comply will result in notice and/or towing of the automobile at the tenant’s expense.
If you believe your vehicle may have been towed please contact Browns Wrecker Service at 309.828.3753. They are located at 302 Brown Street Bloomington, IL 61701.
If you have any questions or concerns regarding assigned parking please call the Apartment Mart leasing office at (309) 827-8576 during regular office hours.
Wingover Clubhouse
The Wingover Clubhouse is available for Wingover Residents to rent daily from 11AM-4PM and 5PM-10PM for a $150 reservation fee and a $150 damage deposit. Damage deposit is returned within 10 business days if no damages are found during the post inspection. If you would like to book the Wingover Clubhouse you can stop by the Apartment Mart leasing office during our normal office hours at 912 N Linden St. For any additional questions please call our leasing office at 309-827-8576.
Wingover Clubhouse Rules and Regulations
- All reservations are FINAL (no refunds or rescheduling allowed) and must be made in person. A copy of a photo ID is required to reserve.
- The rental and use of the Clubhouse is for Wingover residents only.
- Residents may come in 30 minutes in advance to set up and may stay no longer than 30 minutes to clean up afterwards. Failure to comply will result in forfeiture of deposit and/or inability to rent the Clubhouse.
- Hanging items from the walls, ceiling or doors is prohibited.
- Security cameras cannot be covered for any reason.
- No smoking in the Clubhouse or on the pool deck.
- Remove all items from the refrigerator and freezer and it must be wiped out and cleaned.
- All countertops must be cleaned. Sink and microwave must be wiped out and cleaned.
- Confetti, confetti poppers and confetti powders are not allowed on the premises, including parking lot, grass, and pool areas.
- All tables and chairs must be cleaned.
- All floors must be vacuumed and mopped.
- No loud music that will disturb other residents using the pool and neighboring units.
- The facilities must be left clean and in good condition.
- Furniture is to be placed in its original location (Do not slide furniture across the floors if you choose to move it).
- All trash will need to be removed and properly disposed of in a dumpster.
- Rental is for clubhouse only – not pool or fitness room. NO POOL PARTIES ARE ALLOWED!
- The Clubhouse is not to be used for financial gain.
